Frequently Asked Questions

Pre-production samples are available on request and charged accordingly. An art approval form is produced prior to production.

Yes.  All details about print inclusions are on the product pages.

All prices include set up costs and any extra set ups, packing, or additional freight to more than one destination will be charged accordingly

We will if we can, but we cannot guarantee to better the price presented

No, a sample charge of $15 is charged and freight is only free to one destination as part of the order.

There is a $15 split delivery fee per additional location

Freight costs are the most competitive and offered by Startrack Express. We always charge you at cost (and include fuel and surcharges) and send your order the most efficient way possible.

Our minimum quantities are set at a level that gives you reasonable cost and allows us to professionally manage your order. If the website states a minimum order quantity of 500 but you only want 250 units the price may increase to cover including set up and freight.

If you need a formal quote for company purposes, simply call us on 1300 Chilli Go Green (1300 917 933) or email or log on and chat live with one of our experts.

Even though we are proud of our fast production times, each product varies as to how long it takes. We can offer a 48 hour rush service. Most items can be supplied in 1- 2 weeks.

We are an Australian owned business with office, showroom, warehousing and distribution facilities based in Melbourne with clients across Australia and New Zealand.

All credit cards are accepted. Not American Express via our secure ANZ payment gateway. Paypal is also accepted

Yes, this will have to be priced upon sight of artwork.

Yes. Our experienced production team know exactly what format artwork is required.

We will redraw the logo unless extra complexity of work is required there may be an additional charge

Each of our products come at a different price point according to the quantity required. The higher the quantity, the lower the unit cost will be. The set up costs are included in the unit price.

There is a $15 fee per consignment for booking on a clients account

Yes we can.  Call us on 1300 Chilli Go Green or speak with an Account Manager to get a quote

View the range, select the products and add to cart. Our online e store uses the standard cart checkout process and pay by credit cards and PayPal. Or you can email your purchase order directly to us, we’ll invoice you with bank details for payment.

You can use the search function at the top right-hand side of each page to find what you are looking for. Please feel free to give us a call on 1300 Chilli Go Green and one of our team will assist you.

Yes, but we may have to charge depending on samples or the products are of high value.

We are able to make appointments within Melbourne but are available on email and phone to assist you in your enquiries.  We do at times have interstate meetings in which case we can organise a time should you wish to meet.

Orders come from multiple suppliers and may be delivered at stages. Our aim is to have all ordered products arrive by the deadline requested

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